Frequently Asked Questions

HOW IT WORKS

How should I use WE-cycle?
WE-cycles are for transit: short, frequent, point-to-point trips between stations. Ride to and from bus stops, work, restaurants, events, home and lodging. 

How long can I take a bike out?
You can ride for 30 minutes for FREE! If you keep a bike out for longer you will be charged $0.50 per additional minute. The clock stops when your bike docks.  

What if there are no empty docks when I want to return my bike?
If there are no empty docks, WE'll give you an extra 15 minutes to get to another station. Using your app, Transit, click the full station to where you want to return a bike and you will be given a time credit. Or, insert the credit card with which you signed up into the kiosk and select the TIME CREDIT option. If you are at a station that isn’t near any others, give us a call and WE can help you out: 970.205.9222.

What do I do if there are no bikes available at my station?
If there are no bikes at a station, it means that the WE-cycle system is out of balance, and our Operations Team is working to get bikes redistributed. You will have to get a bike from a nearby station. Download Transit so you always have real-time bike and dock availability.

SIGNING UP

Is there a security deposit when I sign up?There isn’t a security deposit when you sign up. A credit card authoriziation is required in the event that you incur extra time charges and/or damage the bike.

Can I lend my pass to someone else?
For liability reasons, your pass is non-transferable. 

How many bikes can I take out with my pass/credit card?
At the kiosk, you can check out up to one bike per credit card. By downloading Transit, you can sign up for multiple accounts with the same credit card.   

How will I be billed for my extra charges?
Extra charges are billed immediately. The credit card with which you signed up will be automatically charged when your ride exceeds 30 minutes. If the charge is incorrect or you have questions, please give us a call at 970.205.9222 x2 for Account Support. 

I signed up online, can I use the service right away?
Yes! Download Transit, login into the system, and start riding right away. If you prefer to wait for a phsyical key, you will receive your pass in the mail in a few days (or arrange to come pick it up at one of the WE-cycle offices). 

Is it possible to use WE-cycle if I don’t have a credit card?
Please give us a call at 970.205.9222 x2 for Account Support. 

HOW TO RIDE

How do I take a bike out of a dock?

Insert your pass (key or card) into the dock or type the Ride Code on the dock’s key pad. When the light turns green, lift the bike seat and firmly pull backward on the bike to slide it out of the dock.

How do I return a bike?
Push the front wheel of the bike firmly into the dock. The green light indicates that the bike is docked and properly locked. If the red light on the bike dock stays on, remove the bike and try another empty bike dock. Insider tip: place your foot on the pedal and push the bike into the dock with your foot.

I’ve returned my bike, how do I take another ride?
 Just re-insert your pass into the dock or get a new Ride Code at the kiosk or on Transit.

Am I required to wear a helmet?
Neither the City of Aspen nor the Town of Basalt requires helmet use, though WE-cycle highly recommends wearing a helmet. Stop by a local bike rental shop for a helmet rental.  

How much weight can a WE-cycle bike carry?
The bike can hold 265 lbs., and the basket can hold 18 lbs.

Why are the bikes so heavy?
WE-cycle bikes are built to withstand a lot of use.  The sturdy aluminum frame, puncture-resistant tires, and fully covered components keep the bikes on the street and out of the shop.  

TROUBLESHOOTING

My WE-cycle bike has been lost or stolen. What happens now?

As the user, you are responsible for the bike, and its full cost in the event that it is not recovered. WE-cycle will do its best to help you retrieve the bike.  You should call us at 970.205.9222 as soon as possible and file a police report if necessary. To prevent a WE-cycle from being stolen, use the built-in lock on the bike or simply return to one of our stations.

My WE-cycle pass doesn’t work. What do I do?
Call WE-cycle Support 970.205.9222. 

I’ve had an accident involving my WE-cycle bike. What do I do?
If someone is hurt, call 911 immediately.  Once an emergency is being handled by medical professionals, or if there is no emergency, report the accident to us 970.205.9222.  

ABOUT THE PROGRAM

What is WE-cycle?

WE-cycle is a 501(c)(3) nonprofit community bike sharing program. WE-cycle seeks to transform the Roaring Fork Valley's landscape into one that prioritizes bicycles over vehicles, replaces traffic congestion with vibrancy, improves our visitor experience and retention and demonstrates innovation and leadership. WE-cycle is a proven solution. Small resort towns and cities around the world have turned to community bike sharing as a solution to their traffic congestion, environment and health challenges.

Why WE-cycle?
WE-cycle complements existing transit. WE-cycle strengthens the Roaring Fork Valley's existing transportation system by allowing residents and visitors to use bikes instead of cars to access the bus, run errands, or simply move about town.

How many locations does WE-cycle have?
WE-cycle currently has 24 stations in Aspen and 24 stations in the Basalt, Willits, El Jebel area. 

How many bikes are available for use?
120 bikes are available in Aspen and 90 bikes in the Basalt area. 

How do I get a station in my neighborhood?
WE-cycle is always interested in hearing from you. Please send requested station location details to info@we-cycle.org.

Who owns WE-cycle?
WE-cycle is a registered 501(c)(3) not-for-profit organization. 

Is WE-cycle a year-round service?
WE-cycle bikes and stations operate in Aspen from May to October and May through November in Basalt. During snowy months bikes and stations are removed and stored. 

Where else can I ride WE-cycle in the Roaring Fork Valley?
WE-cycle's vision is to be a feeder and supplement to RFTA service throughout the valley. Our goal is to develop a hub-and-spoke style system centered around popular BRT (Bus Rapid Transit) stations in the Roaring Fork Valley.

How can I support WE-cycle?
Please donate. WE-cycle is a registered 501(c)(3) nonprofit. Even small donations make a big difference. WE-cycle is a public/private partnership.

How can I get involved?
Send us an email at info@we-cycle.org, and let us know you want to help!