Frequently Asked Questions

HOW IT WORKS

SIGNING UP

HOW TO RIDE

TROUBLESHOOTING

ABOUT THE PROGRAM

HOW IT WORKS

How should I use WE-cycle?
WE-cycles are for transit: short, frequent, point-to-point trips between bus stops, businesses, restaurants, events, lodges, and residences.

How long can I take a bike out?
Short-term Passholders have 30 minutes to redock the bike at any station. Season Passholders have 60 minutes. You can take a bike out for longer, but know that you will start accruing Overtime Fees. The clock resets when your bike redocks.

What do you mean by “Overtime Fees”?
Overtime Fees are charged if you keep a bike past your allotted time. You will owe $8 for each subsequent half hour. So if you keep a bike checked out for over 30 minutes, you will be charged an additional $8 on top of your pass price; an hour and a half checkout will run you $16 extra.  If you keep the bike out all day, you will be charged an extra $124.

If I purchase a 5-Ride pass, can I combine 30-minute trips and keep the bike checked over 30 minutes with no additional fees?
No! You are meant to take the bike for 30 minutes at a time meaning the bike has to be redocked within 30 minutes or Overtime Fees will start occuring.

What if there are no empty docks when I want to return my bike?
If there are no empty docks, insert your credit card into the kiosk and select the TIME CREDIT option on the kiosk screen. This will allow you an extra 15 minutes to take your bike to another station. If you are at a station that isn’t near any others, give us a call and we can help you out: 970.205.9222.

What do I do if there are no bikes available at my station?
If there are no bikes at a station, it means that the WE-cycle system is out of balance, and our Operations Team is working hard to get bikes redistributed. You will have to get a bike from a nearby station. Check out the Transit App for real-time bike and dock availability.

 

SIGNING UP

Is there a security deposit when I sign up?There isn’t a security deposit when you sign up, but a credit card is required (regardless of what type of pass you get) in the event that you damage the bike and/or incur Overtime Fees.

Can I lend my pass to someone else?
For liability reasons, your pass is non-transferable. 

How many bikes can I take out with my pass/credit card?
You can check out up to four bikes using the same credit card at the station kiosk or via Transit App provided you select a 4-bike option initially. 

How do I become a season passholder?
Simply click the Sign Up button and follow the instructions.

I only want to use WE-cycle from time to time, can I use it without getting a pass? 

You will need to get a pass in order to use the system. There is, however, an option to get a Pay-per-Ride, 5-Ride, 10-Ride, 20-Ride or 30-Ride pass if you don’t want to commit to a Season Pass. Just walk up to the kiosk or download Transit App, select your pass type and use the provided ride code to check out a bike. 

How will I be billed for my Overtime Fees?
Overtime Fees are billed immediately. The credit card you originally submitted will be automatically charged at that time. If the charge is incorrect or you have questions, please call our billing department at 970-205-9222, ext. #3. 

I signed up online, can I use the service right away?
Yes! Download Transit App, login into the system, and start riding right away. If you prefer to wait for a phsyical key, you will receive your key in the mail in a few days (or arrange to come pick it up at the WE-cycle office). 

Is it possible to become a passholder if I don’t have a credit card?
If you would like to use the program as a season passholder but don’t have a credit card, contact us about our sponsor account program: 970.205.9222, ext. #2 for Account Support.

 

HOW TO RIDE

How do I take a bike out of a dock?

Insert your Season Pass key / card into the dock or type the unlocking code on the dock’s key pad. When the light on the dock turns green, lift the bike seat and firmly pull backward on the bike to slide it out of the dock.

How do I return a bike?
Push the front wheel of the bike firmly into the dock. The green light indicates that the bike is docked and properly locked. If the red light on the bike dock stays on, remove the bike and try another empty bike dock. Insider tip: place your foot on the pedal and push the bike into the dock with your foot.

I’ve returned my bike, how do I take another ride?
Season Passholders will insert their key or card into the dock or get a new Ride Code via Transit App.

Short-term Passholders who purchased their pass at a kiosk will select Take Another Ride, I already Bought a Pass on the homescreen and follow the cues. You will need to swipe your credit card again to get a new unlocking code. If you purchased your pass on Transit App, select Get a Bike for a new Ride Code. 

Am I required to wear a helmet?
Neither the City of Aspen nor the Town of Basalt requires helmet use, though WE-cycle highly recommends wearing a helmet. Stop by a local bike rental shop for a helmet rental.  

How much weight can a WE-cycle bike carry?
The bike can hold 265 lbs., and the basket can hold 18 lbs.

Why are the bikes so heavy?
WE-cycle bikes are built to withstand a lot of use.  The sturdy aluminum frame, puncture-resistant tires, and fully covered components keep the bikes on the street and out of the shop.  These features make the bike heavy.

 

TROUBLESHOOTING

My WE-cycle bike has been lost or stolen. What happens now?

As the user, you are responsible for the bike, and its full cost in the event that it is not recovered. WE-cycle will do its best to help you retrieve the bike.  You should call us at 970.205.9222 as soon as possible and file a police report if necessary. To prevent a WE-cycle from being stolen, use the built-in lock on the bike or simply return to one of our stations.

My WE-cycle pass doesn’t work. What do I do?
Call WE-cycle Support 970.205.9222 and we will be able to look into it for you.

I’ve had an accident involving my WE-cycle bike. What do I do?
If someone is hurt, call 911 immediately.  Once an emergency is being handled by medical professionals, or if there is no emergency, report the accident to us 970.205.9222.  We will want to check over the bike to make sure it's fit to be ridden so no one else will get hurt.

 

ABOUT THE PROGRAM

What is WE-cycle?

WE-cycle is a 501(c)(3) nonprofit community bike sharing program. WE-cycle seeks to transform the Roaring Fork Valley's landscape into one that prioritizes bicycles over vehicles, replaces traffic congestion with vibrancy, improves our visitor experience and retention and demonstrates innovation and leadership. WE-cycle is a proven solution. Small resort towns and cities around the world have turned to community bike sharing as a solution to their traffic congestion, environment and health challenges.

Why WE-cycle?
WE-cycle complements existing transit. WE-cycle strengthens the Roaring Fork Valley's existing transportation system by allowing residents and visitors to use bikes instead of cars to access the bus, run errands, or simply move about town.

How many locations does WE-cycle have?
WE-cycle currently has 20 stations throughout Aspen and 23 stations throughout greater Basalt.

How many bikes are available for use?
WE-cycle's Aspen System has 100 bikes. WE-cycle's Basalt System has 80.

How do I get a station in my neighborhood?
WE-cycle is always interested in hearing from you. Please send requested station location details to info@we-cycle.org.

Who owns WE-cycle?
WE-cycle is a registered 501(c)(3) nonprofit based in Aspen, Colorado.

Is WE-cycle a year-round service?
WE-cycle bikes and stations operate in Aspen from May to October and May through November in Basalt. During snowy months bikes and stations are removed and stored. However, WE-cycle is exploring the feasibility of year-round service. Stay tuned.

Where else can I ride WE-cycle in the Roaring Fork Valley?
WE-cycle's vision is to be a feeder and supplement to RFTA service throughout the valley. Our goal is to develop a hub-and-spoke style system centered around popular BRT (Bus Rapid Transit) stations in the Roaring Fork Valley.

How can I support WE-cycle?
Please donate. WE-cycle is a registered 501(c)(3) nonprofit. Even small donations make a big difference. WE-cycle is a public/private partnership. We look to engage all aspects of the community to make bike sharing a success in our community. 

How can I get involved?
Shoot us an email at info@we-cycle.org, and let us know you want to help!

Is the program successful?
Yes! WE-cycle has been very successful. The number of rides has tripled in five years of operation.