Service Alerts & Troubleshooting Help Jump to service alerts Quick fixes to common questions: The app is telling me that I have a bike checked out. Expand You likely didn’t properly close your last trip. Please go to the station where you last returned a bike and confirm that your bike is docked and locked. Look for the GREEN light! My account is suspended. Expand Login to your WE-cycle Account to see why. Your card on file is likely expired or you have an outstanding charge. My Unlock Code is not working. Expand Verify that your Unlock Code is for the station at which you are standing. I keep getting an error message. Expand Perhaps we are having technical or connectivity issues. See the Service Alerts. Contact Us and FAQs Expand Rider Support: 970.205.9222 | 9 am - 5 pm, daily Visit our FAQs for helpful information. Service Alerts:
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