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Getting Started
Troubleshooting
Getting Started
Troubleshooting
What is Bikeshare?
Bikeshare consists of a network of bicycles shared in a community and encouraged for short-term use. Users check out a bike from any station, ride the bike, and return the bike to any station in the system. Bikeshare is a relatively low-cost transportation option that offers freedom and flexibility in getting where you need to go. Many cities around the world have invested in bikeshare and recognize its potential economic, environmental and social benefits.
Bikeshare is designed for short, point-to-point trips, while bike rentals are typically intended for longer, recreational rides. For more information about the different between the two, and about renting bikes locally, click here.
Bikeshare is useful even if you have your own bike. Perfect for short, one-way trips, bikeshare can be used when you don’t have your bike with you. Worried about finding bike parking or your bike being stolen? Bikeshare helps get you where you need to go without being concerned about the security of your personal bike. There’s no need to carry your bike lock with you and bikeshare spares your bike from wear and tear.
A station consists of two primary parts: docks and a kiosk.
Each bike is locked at a dock, where it can only be released using a WE-cycle keycard or Unlock Code. The dock has a slot for the keycard and a keypad for the Unlock Code. Each dock has a red, yellow, and green light indicator. A red light indicates a broken bike that cannot be unlocked or used. A yellow light means "loading," or wait one second. A green light indicates the bike is ready to be released or successfully returned.
Kiosks are available at each station. They keep the station powered on and communicate with local cell towers to provide service to the docks.
Bikeshare is perfect for short-distance trips around town. Riders use bikeshare to get to work, go to events, and access other forms of transportation such as the bus. Bikeshare is also ideal for running errands, going to appointments, or meeting up with friends. Others use bikeshare for exercise or simply getting fresh air.
Signing Up
Yes! Use your smartphone to access WE-cycle by logging into your account on our website or the app, Transit, and start riding right away. If you prefer to wait for a keycard, log into your WE-cycle account and select the "I would like a keycard" option. You can have it mailed to you ($5 donation) or arrange to come by one of our WE-cycle offices and pick it up (free).
You can only checkout one bike per account.
For liability reasons, we can only allow riders to take out one bike per account. If you would like to check out multiple bikes for your group, we recommend each member create their own account.
For liability reasons, your Unlimited 30-min Ride pass is non-transferable.
Late Fees are billed immediately. The card with which you signed up will be automatically charged when your ride exceeds 30 minutes. If the charge is incorrect or you have questions, please call WE-cycle at 970.205.9222.
There is not a security deposit when you sign up. A credit or debit card authorization is required in the event that you incur Late Fees and/or damage the bike.
Your WE-cycle pass is valid for one year. Log into your account to turn on auto-renew and keep riding without interruption; you may also manually renew your pass year-after-year.
Please call WE-cycle at 970.205.9222.
How to Ride
Insert your keycard into the dock or type the Unlock Code on the dock’s keypad. When the light turns green, lift the bike seat, and firmly pull backward on the bike to slide it out of the dock.
Push the front wheel of the bike firmly into the dock. The green light lets you know that the bike is docked and properly locked and your time has ended. The yellow light indicates "loading," be patient. If the red light on the bike dock stays on, remove the bike and try another empty bike dock. Insider tip: place your foot on the pedal and firmly push the bike into the dock with your foot.
You can ride for 30 minutes for FREE, every time you ride! If you keep a bike out for longer you will be charged Late Fees: pedal bike +$0.50/min and e-bikes +$5.00/min. The clock stops when your bike is successfully docked.
If you'd like to ride longer, consider renting a bike from one of our local bike shops. Find a list of options here.
Re-insert your keycard into the dock or get a new Unlock Code.
WE-cycle bikes are built to withstand a lot of use. The sturdy aluminum frame, puncture-resistant tires, and fully covered components keep the bikes on the street and out of the shop.
The bike can hold 265 pounds and the basket can hold 18 pounds.
Common Issues
Check WE-cycle Service Updates for live-time bikeshare information. If this page does not provide clarity, there could be something else going on with your account. For example, you cannot check out another bike if you currently have an open trip or if your credit/debit card on file is not up-to-date. Please call WE-cycle, 970.205.9222, and we will help get you riding again.
Did you get the GREEN light when you returned your bike indicating it was locked? If your bike was not properly locked then your timer may not have ended leading to an extended trip duration and associated Late Fees. Please submit a Billing Request here.
As the user, you are responsible for the bike and its full cost in the event that it is not recovered. WE-cycle will do its best to help you retrieve the bike. You should call us, 970.205.9222, as soon as possible and file a police report if necessary. To prevent a WE-cycle from being stolen, use the built-in lock on the bike or simply return it to one of our stations.
Our team works to keep bikes available, but there will be inevitable fluctuations in the system. You will have to get a bike from a nearby station. You always have real-time bike and dock availability on the WE-cycle website or the app, Transit.
Please find a nearby station with available docking points and return your bike there. If you are at a station that isn’t near any others or are worried about Late Fees, give us a call and WE can help you out: 970.205.9222.
After typing an Unlock Code into the dock keypad, or using a keycard in the slot to the left of the bike, wait for the green light. Once you see it, the bike has been unlocked. When pulling the bike loose, lifting up on the seat may help.
If you have tried multiple bikes at the station and cannot get any of them out, it may be a system issue. Check out our Service Alerts or give us a call at 970.205.9222.
To return a bike, press it firmly into a dock and hold for a moment. Look for the green light to confirm it has locked into the station.
Return the bike to the closest dock and press the “wrench” button. A red light appears on the dock, so no other rider can use it until it is fixed by a technician.
If someone is hurt, call 911 immediately. Once an emergency is being handled by medical professionals, or if there is no emergency, please report the accident to us: 970.205.9222.
Safety
While no form of transportation is risk-free, bikeshare has been designed with safety in mind. Our upright, cruiser-style bikes are built to be both durable and comfortable. Each bike has a bell, self-powered LED lights on the front basket and in the rear of the bike, and several reflectors to make sure it is easily seen by other people. When riding WE-cycle, riders should stay alert to surroundings; don’t ride with headphones. We strongly encourage all riders to wear a helmet to reduce the risk of head injury in the event of a crash.
Cyclists under the age of 18 must wear a helmet while riding. Although adults 18 years and older are not required by law to wear a helmet, we recommend all riders wear a helmet to reduce the risk of head injury in case of an accident.
WE-cycle riders may ride on streets, in bike lanes, and on bike paths. We recommend avoiding main arteries; in most cases bike paths and bike/pedestrian ways are available as alternatives. We discourage riders from using WE-cycle on sidewalks, as this increases the risk of crashes at intersections and can pose safety issues for pedestrians.
- Ride with traffic.
- Obey all traffic signs and signals.
- Yield to pedestrians.
- Stay off sidewalks.
- Avoid main arteries and choose bike paths and bike/pedestrian ways.
- Never ride distracted.
- Use hand signals.
- Learn the Rules of the Road.
Adjust the seat for your height, press the brakes to gauge resistance, and check that the tires are inflated. Do not try to ride a WE-cycle bike that appears damaged or out of order.
The WE-cycle Program
WE-cycle is a 501(c)(3) nonprofit community bikesharing program. WE-cycle seeks to transform the Roaring Fork Valley's landscape into one that prioritizes bicycles over vehicles, replaces traffic congestion with vibrancy, improves our visitor experience and retention, and demonstrates innovation and leadership. Small resort towns and cities around the world have turned to community bikesharing as a solution to their traffic congestion, environment and health challenges.
WE-cycle complements existing transit. WE-cycle strengthens the Roaring Fork Valley's existing transportation system by allowing residents and visitors to use bikes instead of cars to access the bus, run errands, or simply move about town.
WE-cycle currently has 81 stations across Aspen, Basalt, Willits, El Jebel, Snowmass, and Carbondale.
WE-cycle is always interested in hearing from you. Please contact us for station location requests.
We have 420 bikes in the Aspen, Snowmass Village, the Mid-Valley, and Carbondale systems: 267 pedal bikes and 153 e-bikes.
WE-cycle bikes and stations are available on a weather-dependent basis throughout the system. In Aspen, for example, bikeshare launches in spring and operates through October, in the Mid-Valley there is a longer season of bikeshare, and the Carbondale System is open all year. W WE encourage riders to check the weather and roadways before riding and make their own call about safe conditions.
WE-cycle is a registered 501(c)(3) not-for-profit organization.
Soon! WE-cycle's vision is to be a feeder and supplement to RFTA bus service throughout the valley. Our goal is to develop a hub-and-spoke style system centered around popular BRT (Bus Rapid Transit) stations in the Roaring Fork Valley.
Please donate. WE-cycle is a registered 501(c)(3) nonprofit and a public/private partnership. Even small donations make a big difference.
Check our jobs page for current openings or send us an email at info@we-cycle.org and let us know you want to help!