Bike share consists of a network of bicycles shared in a community and encouraged for short-term use. Users check out a bike from any station, ride the bike, and return the bike to any of station in the system. Bike share is a relatively low cost transportation option that offers freedom and flexibility in getting where you need to go. Many cities around the world have invested in bike share and recognize its potential economic, environmental and social benefits.
What's the difference between bike share and bike rental?
Bike share is designed for short, point A to point B trips, while bike rentals are typically intended for longer, recreational rides.
How do the stations work?
A station consists of three main parts: docks, a kiosk and a map.
Each bike is locked at a dock, where it can only be unlocked using a bike share key or ride code. The dock has a slot for the bike share key (for Monthly, Annual and Access Pass holders) and a keypad to enter a ride code (for Daily Pass holders). Each dock has a red, yellow, and green light indicator. A red light indicates a broken bike that cannot be unlocked or used.
Kiosks are available at each station, where riders can purchase Daily Passes.
Each station also features a system map to help determine your location, as well as other stations in the system.
What can bike share be used for?
Bike share is perfect for short distance trips around town. Riders use bike share to get to work, school, and to access other forms of transportation such as bus and rail. Bike share is also ideal for running errands, going to appointments or meeting up with friends. Others use bike share for exercise or simply exploring the city.
What if I have my own bike?
Bike share is useful even if you have your own bike. Perfect for short, one-way trips, bike share can be used when you don’t have your bike with you. Worried about finding bike parking or your bike being stolen? Bike share helps get you where you need to go without being concerned about the security of your personal bike. There’s no need to carry your bike lock with you, and bike share spares your bike from wear and tear.
How many stations are there?
WE-cycle currently has 50 stations in Aspen, Basalt, Willits, and the El Jebel area.
See the Aspen or Basalt Station Map for all bike station locations.
WE-cycles are for transit: short, frequent, point-to-point trips between stations. Ride to and from bus stops, work, restaurants, events, home and lodging.
How long can I take a bike out?
You can ride for 30 minutes for FREE! If you keep a bike out for longer you will be charged $0.50 per additional minute. The clock stops when your bike docks.
What if there are no empty docks when I want to return my bike?
If there are no empty docks, WE'll give you an extra 15 minutes to get to another station. Using your app, Transit, click the full station to where you want to return a bike and you will be given a time credit. Or, insert the credit card with which you signed up into the kiosk and select the TIME CREDIT option. If you are at a station that isn’t near any others, give us a call and WE can help you out: 970.205.9222.
What do I do if there are no bikes available at my station?
If there are no bikes at a station, it means that the WE-cyclsystem is out of balance, and our Operations Team is working to get bikes redistributed. You will have to get a bike from a nearby station. Download Transit so you always have real-time bike and dock availability.
There isn’t a security deposit when you sign up. A credit card authoriziation is required in the event that you incur extra time charges and/or damage the bike.
Can I lend my pass to someone else?
For liability reasons, your pass is non-transferable.
How many bikes can I take out with my pass/credit card?
At the kiosk, you can check out up to one bike per credit card. By downloading Transit, you can sign up for multiple accounts with the same credit card.
How will I be billed for my extra charges?
Extra charges are billed immediately. The credit card with which you signed up will be automatically charged when your ride exceeds 30 minutes. If the charge is incorrect or you have questions, please give us a call at 970.205.9222 x2 for Account Support.
I signed up online, can I use the service right away?
Yes! Download Transit, login into the system, and start riding right away. If you prefer to wait for a phsyical key, you will receive your pass in the mail in a few days (or arrange to come pick it up at one of the WE-cycle offices).
Is it possible to use WE-cycle if I don’t have a credit card?
Please give us a call at 970.205.9222 x2 for Account Support.
Insert your pass (key or card) into the dock or type the Ride Code on the dock’s key pad. When the light turns green, lift the bike seat and firmly pull backward on the bike to slide it out of the dock.
How do I return a bike?
Push the front wheel of the bike firmly into the dock. The green light indicates that the bike is docked and properly locked. If the red light on the bike dock stays on, remove the bike and try another empty bike dock. Insider tip: place your foot on the pedal and push the bike into the dock with your foot.
I’ve returned my bike, how do I take another ride?
Just re-insert your pass into the dock or get a new Ride Code at the kiosk or on Transit.
Am I required to wear a helmet?
Neither the City of Aspen nor the Town of Basalt requires helmet use, though WE-cycle highly recommends wearing a helmet. Stop by a local bike rental shop for a helmet rental.
How much weight can a WE-cycle bike carry?
The bike can hold 265 lbs., and the basket can hold 18 lbs.
Why are the bikes so heavy?
WE-cycle bikes are built to withstand a lot of use. The sturdy aluminum frame, puncture-resistant tires, and fully covered components keep the bikes on the street and out of the shop.
While no form of transportation is risk-free, bike share has been designed with safety in mind. Our upright, cruiser-style bikes are built to be both durable and comfortable. Each bike has a bell, self-powered LED lights on the front basket and in the rear of the bike, and several reflectors to make sure it is easily seen by other people driving, walking or riding. When riding MoGo, riders should stay alert to your surroundings - don’t ride with headphones. We strongly encourage all riders to wear a helmet to reduce the risk of head injury in the event of an crash.
Do I have to wear a helmet?
Cyclists under the age of 18 must wear a helmet while riding. Although adults 18 years and older are not required by law to wear a helmet, all riders should wear a helmet to reduce the risk of head injury in case of an accident.
How do I ride safely in town?
Ride with traffic
Obey all traffic signs and signals
Yield to pedestrians
Stay off sidewalks
Never ride distracted
Use hand signals
Where can I ride WE-cycle?
WE-cycle riders may ride on streets, in bike lanes, and on bike paths and even some trails throughout Aspen and Basalt. We discourage riders from using WE-cycle on sidewalks, as this increases the risk of crashes at intersections and can pose safety issues for pedestrians.
Is there anything I should do before starting to ride?
Adjust the seat for your height, press the brakes to gauge resistance, and check that the tires are inflated. Do not try to ride a WE-cycle bike that appears appears damaged or out of order.
My WE-cycle bike has been lost or stolen. What happens now?
As the user, you are responsible for the bike, and its full cost in the event that it is not recovered. WE-cycle will do its best to help you retrieve the bike. You should call us at 970.205.9222 as soon as possible and file a police report if necessary. To prevent a WE-cycle from being stolen, use the built-in lock on the bike or simply return to one of our stations.
My WE-cycle pass doesn’t work. What do I do?
Call WE-cycle Support 970.205.9222.
I’ve had an accident involving my WE-cycle bike. What do I do?
If someone is hurt, call 911 immediately. Once an emergency is being handled by medical professionals, or if there is no emergency, report the accident to us 970.205.9222.
What should I do if I need to return my bike and the station is full?
Find another station on the app Transit, any station map, or the station kiosk. To avoid usage fees after 30 minutes, go to the station kiosk, press “No bike docks available?” and follow the instructions to receive an extra 15 minutes to find an available dock.
What should I do if I can't find a bike when I need one?
Find available bikes on the app Transit, any station map, or the station kiosk. You can also call WE-cycle Support 970.205.9222.
What should I do if there's a problem with my bike?
Return the bike to the closest dock and press the “wrench” button. A red light appears on the dock, so no other rider can use it until it is fixed by a technician.
WE-cycle is a 501(c)(3) nonprofit community bike sharing program. WE-cycle seeks to transform the Roaring Fork Valley's landscape into one that prioritizes bicycles over vehicles, replaces traffic congestion with vibrancy, improves our visitor experience and retention and demonstrates innovation and leadership. WE-cycle is a proven solution. Small resort towns and cities around the world have turned to community bike sharing as a solution to their traffic congestion, environment and health challenges.
WE-cycle complements existing transit. WE-cycle strengthens the Roaring Fork Valley's existing transportation system by allowing residents and visitors to use bikes instead of cars to access the bus, run errands, or simply move about town.
How many locations does WE-cycle have?
WE-cycle currently has 24 stations in Aspen and 24 stations in the Basalt, Willits, El Jebel area.
How many bikes are available for use?
120 bikes are available in Aspen and 90 bikes in the Basalt area.
How do I get a station in my neighborhood?
WE-cycle is always interested in hearing from you. Please send requested station location details to email@example.com.
Who owns WE-cycle?
WE-cycle is a registered 501(c)(3) not-for-profit organization.
Is WE-cycle a year-round service?
WE-cycle bikes and stations operate in Aspen from May to October and May through November in Basalt. During snowy months bikes and stations are removed and stored.
Where else can I ride WE-cycle in the Roaring Fork Valley?
WE-cycle's vision is to be a feeder and supplement to RFTA service throughout the valley. Our goal is to develop a hub-and-spoke style system centered around popular BRT (Bus Rapid Transit) stations in the Roaring Fork Valley.
How can I support WE-cycle?
Please donate. WE-cycle is a registered 501(c)(3) nonprofit. Even small donations make a big difference. WE-cycle is a public/private partnership.